Intellectual Property Rights (IPR) Protection Policy

(Updated on February 10, 2014) 1. OverviewAlibaba.com Hong Kong Limited (“Alibaba.com”) respects intellectual property rights of others and we expect our users to honor the same. Intellectual property infringement claims are dealt with severely on our websites at www.alibaba.com and www.aliexpress.com(Collectively referred to as «Site»).  2.Intellectual Property Right (“IPR”) ProtectionListings of counterfeits, replicas, or other […]

AliExpress Product listing policy

www.AliExpress.com Product Listing Policy by Alibaba.com(Updated 17 November 2016)  1. GENERAL PROHIBITIONS: 1.1 You may not post or sell any item that is restricted or prohibited by a federal, state or local law in any country or jurisdiction. Please be aware that the www.alibaba.com and www.aliexpress.com websites (each a «Site») function as global marketplaces, thus the […]

Enforcement actions for Intellectual Property Right infringement claim

Update of Enforcement Actions for Intellectual Property Rights (IPR)Infringement Claims on AliExpress (Updated on Jan.11, 2018) One of AliExpress’ missions is to create a quality e-commerce environment, enhancing customer experience and protecting intellectual property rights.  Infringing merchandise not only adversely affects the market for authentic goods, resulting in customer disputes and post-sales issues, but also […]

General terms and conditions of Customs Declaration of Goods for Russian crossborder buyers

ОБЩИЕ УСЛОВИЯ ТАМОЖЕННОГО ДЕКЛАРИРОВАНИЯ ТРАНСГРАНИЧНЫХ ПОКУПОК ДЛЯ РОССИЙСКИХ ПОКУПАТЕЛЕЙ ТЕРМИНЫ AliExpress.com – для целей настоящего соглашения под Alibaba.com понимается Alibaba.com Singapore E-commerce Private Limited или ее аффилированные лица, обеспечивающие операционную поддержку и управление торговой площадкой AliExpress.com. Товары – товар, доступные к покупке на платформе AliExpress.com. Покупатель (или «Вы») – зарегистрированный пользователь AliExpress.com, физическое лицо, совершившее […]

AliExpress.com Privacy Policy (Russian Translation)

Часть А. Действующаяверсия (вступила в силу с 17 января 2019 г.) ПолитикаКонфиденциальности (Russian) Aliexpress.com (именуемый «Сайт» или «мы»)признает важность неприкосновенности частной жизни, а также важностьподдержания конфиденциальности персональных данных. Настоящая ПолитикаКонфиденциальности применяется ко всем товарам и услугам, предоставляемым намии указывает, каким образом мы собираем, используем, раскрываем данные, имеющиеотношение к пользователям Сайта. Данная Политика Конфиденциальноститакже применима к […]

Policy on Unpaid Items

You will have a 20 day period to complete payment for an item once you have gone through the Buy Now process.  Not paying for your items on repeated occasions after you have committed to buying could subject you to a range of disciplinary actions, including restrictions to your buying privileges and suspension or termination […]

Shill Purchases

Shill purchases means purchasing items with the sole intent to help increase the seller’s page/product ranking. Shill purchase is prohibited and this prohibition applies to anyone, including family, friends, employees, and online connections.  Please make sure you follow the guidelines below otherwise you may be subject to a range of disciplinary actions, including restrictions of […]

Rules About Communication

We encourage open communication between our members on AliExpress. However, your communication with sellers (whether via email, trade manager, community discussion boards or other methods) must not contain any of the following: SpammingWe don’t allow our members to send each other spam. «Spam» means an email (or part of an email) that is unsolicited in […]

Rules About Abusing The Buyer Protection Programs

If you have a problem with a purchase you made, you can let us know. However, we do not allow buyers to abuse the Buyer Protection Programs such as by:  Opening a case when you’ve already received a refund Opening a case as retaliation against a seller Making false claims against a seller Please make […]

Feedback Extortion

Please do not abuse the feedback system. One form of abuse is Feedback extortion. This means that you cannot threaten to leave a seller negative feedback for not doing something that was not part of the original product listing such as.  Goods or services that does not match the original item’s description or purchase price; […]